Our Delivery services will be closed on every Sunday, Monday and Public Holiday. We appreciate your patiently waiting.
FAQ 问题与解答

Q. How to purchase my order on the site? 如何下单?

 To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Ignore the pop up shopping cart to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


如何下单 :-

  1. 选择您要购买的产品并点击“加入购物车”按钮。
  2. 忽略弹出的购物车继续将其他产品添加到购物车然后单击“结帐”继续您的产品付款。
  3. 您将进入一个登录页面,您需要使用您的用户名和密码登录您的帐户。 如果您尚未创建帐户,则需要先注册一个帐户,然后再进行付款。
  4. 您需要在“收货地址”页面上确认您的收货地址,然后单击“下一步”按钮。
  5. 您需要选择您的运输方式,然后单击“下一步”按钮。
  6. 接下来,您需要选择您的付款方式,然后单击“下一步”按钮。
  7. 完成之前的步骤后,您需要重新确认您的帐单详细信息并同意条款和条件。
  8. 点击“确认订单”后,订单已完成。


Q. What are the payment methods available? 有哪些付款方式?

Long Farm Store offers various kind of Payment Methods as shown below :-
Online Banking / Visa or Mastercard via Ipay88


Long Farm Store 提供多种付款方式,如下所示:-
通过 Ipay88 进行网上银行 / Visa 或 Mastercard


Q. How to change my account personal information and shipping address? 如何更改我的账户个人信息和收货地址?
  • Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.
  • 登录您的帐户→点击“我的帐户”→在此处编辑您的帐户信息和送货地址。


Q. I forgot my Password for my account. What should I do to retrieve it? 我忘记了我的帐户密码。 我如何找回它?
  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


  1. 点击“忘记密码?” 并在框中填写您用于注册帐户的电子邮件。
  2. 单击提交。
  3. 一个验证信息将会发送给您。 收到信息后,您将能够为您的帐户选择一个新密码。


Q. Can I cancel an existing order that have been made? 我可以取消已经下单的现有订单吗?

 Yes, only if the order is still on pending status.
- Please send an email to our customers service at longfarmmarketing@gmail.com with the message title “Request to cancel order” in order or WhatsApp 012-210 9679 to inform us about the cancellation order.
- Orders that are in shipping or shipped cannot be cancelled.

- 请发送电子邮件至 longfarmmarketing@gmail.com ,邮件标题为“请求取消订单”,或 WhatsApp 012-210 9679 通知我们取消订单。
- 正在发货或已发货的订单无法取消。


Q. What is the product's transaction currency? 产品的交易货币是什么?

 All products transaction currency will be done in Malaysian Ringgit (MYR).


所有产品交易货币将以马来西亚林吉特 (MYR) 进行。


Q. How long does the delivery usually take? 收货通常需要多长时间?
  • Delivery normally will be within 24 hours for Klang Valley order. (No include Sunday and Monday)
  • Delivery usually will take about 3-5 working days for Oustation order. (No include Sunday and Monday)


We will WhatsApp you to arrange for the delivery day.

  • 巴生谷订单通常将在 24 小时内发货。 (不包括周日和周一)
  • 外州订单通常需要大约 3-5 个工作日才能送达。 (不包括周日和周一)


我们会通过 WhatsApp 联络您并通知送货日期。


Q. I still have doubts! 我仍然有疑问!

Sorry that we are unable to clear your doubts in the F.A.Q section. Please kindly send us an email to <longfarmmarketing@gmail.com> for us to clear your doubts.

很抱歉,我们无法在 F.A.Q 解决您的疑问。 请发送电子邮件至 <longfarmmarketing@gmail.com> 或WhatsApp 012-210 9679 以便我们解决您的疑虑。